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This is Service Design Doing is a comprehensive 5-day course on service design process, methods, and facilitation for executives striving to create or improve customer experiences and integrate service design in their organisation. It is led by Marc Stickdorn, editor of This is Service Design Thinking, and by Markus Hormess and Adam Lawrence, initiators of the Global Service Jam. Rio de Janeiro, Brazil.
YOU KNOW WHAT THIS IS ABOUT. Tell me more about the design process of this website. Personas represent the main target groups. The customer journey of new customers. Through observations and contextual interviews we analyzed the information processing of people interested in the book. Based on these user needs we structured the information and its quantity. So users are guided from a very brief info on the book to finally where to get it. The customer journey of users owning the book.
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My thoughts as a new mom. The Blog Has Moved! August 27, 2012. I really hate posting this. For me and my family.
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