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This web page ogylovelybutik.blogspot.com states the following, "1 All goods sold are non-refundable." We saw that the webpage said " 2 We will not be responsible for loss of mail through normal postage when you send the item back." It also said " You may send it by registered post. 3 Accessories like earrings and bags are non-exchangeable. 4 Buyer should allow within around 1 inch discrepancies for the measurements stated due to different ways of measurement. 5 Buyer should accept slight colour difference due to different monitors resolution. My clothing is affordable and off course the quality ."