Alpine Dreams of a Desk Monkey. Monday, 26 July 2010. Look who we saw by the River Esk on the outskirts of Musselburgh! Diggory, Diggory Delvet. Little old man in black velvet. He digs and he delves,. You can see for yourselves. The holes dug by Diggory Delvet. Wednesday, 21 July 2010. One special climbing trip - Part 1. We hired a vintage VW campervan, a bright yellow splitty called Hannah, from Classic Campers.

Customer Satisfaction Measurement - The Leadership Factor. At our conference this year, I talked about the Holy Grail of customer attitude measurement proving the benefit by showing the financial returns from high levels of satisfaction, loyalty, etc. This is important because, if we want the customer experience to be taken seriously at board level, we need to join the grown-up conversation. My view is that Percival.

Very much and very little. Tuesday, 7 January 2014. And so it continued; visits to every distillery in Islay during festival week, lowland distillery door knocking, the setting of self-examinations, note taking, befriending warehousemen on Islay, 20 phone calls a day, endless whiteboard exercises mapping the plan and processes out, visits to London to meet with a whisky maker I greatly respect, developing my USP etc. Wednesday, 23 October 2013. Tuesday, 15 January 2013.

In truth a fruit both ripe and sweet. Monday, 16 August 2010. I was lucky it went down that go too, as I acquired a split tip and a tweaked shoulder on route. Thursday, 15 July 2010. The only condition for giving away the proj was that whoever did it must go t.

It started out as some kind of rehab diary then ended up in a load of piffling nonsense. Monday, 9 July 2012.

Friday, 31 May 2013. Bread, Bacon and Egg - a Cupcake Adventure? I have seen this done before but never took the time to think about how it would be done. Anyhoot after about ten mins of research and then binning said research I decided to just wing it and try it how I would like it. 4 Slices of thick bread.