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By Mark Hurst, fully updated for 2015 in the second edition. Customer experience pioneer Mark Hurst has written the definitive guide to building a better customer experience. Fully updated for 2015,. Customers Included, 2nd Edition.
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Businesses that invest in training their employees are rewarded with customer loyalty and increased new business. To learn more how Customer Skills. Could help increase your bottom line, click here. For a complimentary 30 m.