callcenter-guru blogspot.com

Online Advice on Call Center Strategies

Online Advice on Call Center Strategies. Tuesday, September 8, 2009. First-contact resolution FCR is a measure that is in growing use by contact centres and is used by almost 60 of team leaders. Be cautious about how you extrapolate between sector or service types. FCR is a measure which should not be simply compared across sector or service types; average rates of 70, 80 or 90 from industry surveys cannot be treated as representing best practice. The reasons for this are threefold. For example, so.
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Online Advice on Call Center Strategies

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Online Advice on Call Center Strategies. Tuesday, September 8, 2009. First-contact resolution FCR is a measure that is in growing use by contact centres and is used by almost 60 of team leaders. Be cautious about how you extrapolate between sector or service types. FCR is a measure which should not be simply compared across sector or service types; average rates of 70, 80 or 90 from industry surveys cannot be treated as representing best practice. The reasons for this are threefold. For example, so.

CONTENT

This web page callcenter-guru.blogspot.com states the following, "Online Advice on Call Center Strategies." We saw that the webpage said " Tuesday, September 8, 2009." It also said " First-contact resolution FCR is a measure that is in growing use by contact centres and is used by almost 60 of team leaders. Be cautious about how you extrapolate between sector or service types. FCR is a measure which should not be simply compared across sector or service types; average rates of 70, 80 or 90 from industry surveys cannot be treated as representing best practice. The reasons for this are threefold."

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