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This web page brainlogic.blogspot.com states the following, "Designing for optimal customer experiences in products, technology and processes." We saw that the webpage said " Wednesday, March 2, 2011." It also said " Is this Relationship Over? Often companies realize a software application or web site theyve developed. Is not what their customers would have designed. Customer can quickly become a. An example of this common scenario happened to me the other night as I attempted to book a flight. Both the online and over the phone ticket processing systems failed and as a result the ranking."