Wednesday, March 16, 2011. The training process and learning curve in order to become a good server at a restaurant are intense. The impact a poor server has on customers in a restaurant is very powerful. Friday, March 4, 2011. No more free pretzels on Continental. Why has it taken these companies so long to adapt? Tuesday, February 8, 2011.

Monday, August 01, 2011. We are outsourcing our minds to the machines! Makes clear that internet users of today are starting to get better at knowing where to find information than at actually remembering it. I remember saying long ago that schools should be preparing for this change, teaching kids to be digital literates who can quickly parse through volumes of information to find what they need.